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Packaged Bank Account Compensation Claims
Packaged Bank Account charges are basically fees that are applied to a Banks’ current accounts, charged on a monthly basis. The Bank charges this monthly fee and provides the client with a “package of benefits” which can include travel insurance, roadside assistance and also cheap rate entrance to various attractions throughout the country.
Examples of items that maybe included in a typical PBA
- Mobile Phone Insurance
- Travel Insurance
- Breakdown Cover
- Cinema Tickets
- Attraction or Event Tickets
A majority of the bank accounts have varying different packages, and some include these styles of benefits, but others, for instance, just have benefits which secure a cheaper rate on a personal loan or credit card.
Why Were Packaged Bank Accounts Mis-sold
The main reason why Packaged Bank Account charges are being looked at in depth by the Financial Conduct Authority (FCA) (and which we have seen a growing number of claims in relation to the mis-selling of the Packaged Bank Account charges) is that there are a lot of grey areas in relation to how the Banks promoted these particular accounts. The FCA have suggested that, rather than actually promote and offer the account to individuals who would benefit from the various benefits of the facilities, they have been sold to anyone who has an account with the Bank. This is borne out of the fact that at present there are 11 million Packaged Bank Account facilities throughout the Country and, over recent years, this number has certainly doubled when bearing in mind all the accounts that have been closed.
The mis-selling takes place in relation to bank account charges when the Bank sells and promotes the product in such a way that it does not comply with the rules and regulations laid down by the financial institutions regulator (in this case the FCA). The benefits of the particular Packaged Bank Account have not been strong enough to justify the way that the Banks have sold the particular product and the way that the Banks have promoted the facility, by not offering a free account. This meant that individuals were not given a choice (which they should have had) over whether to take the facility or not.
How Much Does a Packaged Bank Account Cost Per Month?
The Packaged Bank Account facility itself charges a monthly fee which can range from anywhere between £10 and £30 per month. As stated above, it can reflect a variety of so-called benefits ranging from cheaper “away days” through to mobile phone cover (of course, this cover is in place only as long as you register the phone with the prescribed data centre contained in the small print of the facility) or cheaper rate loans are offered to clients who have accounts where for which they pay each month. However, the accounts are normally only provided to people with a certain degree of income. These cheaper rate facilities are also available to anybody, providing they have this income. Therefore, again the facility itself is unnecessary.
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Mis-sold Packaged Accounts
Lloyds Bank started charging facilities in the 1990s by opening up their Classic account at a fee of £8 per month which offered a variety of benefits, but mainly these were account based, such as credit interest and reduced interest on overdraft facilities. The client therefore had some degree of benefit that could be monitored and utilised. Also, clients had the opportunity to have a “fee-free” banking account and were not penalised in doing so. However, as is normal, the Banks became greedy and used the Packaged Bank Account facilities as an excuse to drive home their absolute desire to make sure that fee-free accounts were (not necessarily a thing of the past, as they are required by Law to offer them) shuffled to the wayside, converting many people to the fee-based account in order to generate considerable revenues. I will leave everyone to get their calculators out to work out how much on average, say £15 per month is times by 11 million. Therefore, you can work out exactly how much the Banks are earning, just on this particular type of account.
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The customer is not required to use the services of a firm which carries out regulated claims management activity to pursue their claim. Should someone wish to handle the complaint themselves, they will first need to lodge the complaint with the financial institution first before escalating to the Financial Ombudsman. It is possible for the customer to present the claim themselves for free, either to the person against whom they wish to complain or to the Financial Ombudsman https://www.financial-
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Frequently Asked Questions
What is a Packaged Bank Account?
A packaged bank account is a current account that comes with additional goods and services such as travel insurance, breakdown cover and mobile phone inusrance. Usually this type of account will have a monthly fee.
Can I Reclaim Packaged Bank Account Fees?
If you are paying a monthly fee for your bank account and the limitations and options of the account where not explained clearly there is a possibility that the account may have been mis-sold to you. If this is the case you will be able to make a claim.
Why do Banks Charge Monthly fees?
Many banks will charge a monthly packaged bank account fee to cover costs for maintaining the account and the perks and services that go with the account. Most of the service included in the packaged account deal, will cost the bank money, this is the banks way of covering these costs.
Do you Have to Pay a Monthly Fee for a Bank Account?
The honest answer is that it is extremely difficult to work out whether your Packaged Bank Account (PBA) was mis-sold. The general rule of thumb is that if it did not feel right when you took the account, and on reflection you were not happy with the way that the product was promoted to you, namely you were in some way, shape or form coerced into taking the facility and you were not offered any other type of account facility, then there is a good chance that the facility was mis-sold.
Why were Packaged Bank Accounts Mis-sold?
The mis-selling takes place in relation to bank account charges when the Bank sells and promotes the product in such a way that it does not comply with the rules and regulations laid down by the financial institutions regulator (in this case the FCA
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